PRODUCTION TIME
Production takes around 10–15 business days from the moment you confirm the digital preview — plus shipping time depending on your country.

HOW TO ORDER YOUR CUSTOM STAMP
1. Fill in the PERSONALIZATION section with all the necessary information. If you need to upload an image, check the file format and quality guidelines below.
2. After filling out the fields, make sure to click the SAVE PERSONALIZATION button. If you don’t, your info won’t be saved and you won’t be able to add the product to your cart.
3. Select any options from the dropdown menus (if applicable).
4. Add the product to your cart and complete your purchase.

Once we have everything we need, we’ll send you a digital preview of your stamp within 24–72 business hours to the email linked to your account. This preview will include the actual stamp size, which depends on your specific design and name.
If you don’t receive the email, please check your spam folder. Still nothing? Email us at hola@biterswit.com with your order details.

FILE FORMAT FOR UPLOADS
If you need to upload a file, please send a .JPG at 300 dpi, black and white only (no greyscale). The black areas are what will be engraved and appear raised on the stamp.

We need the highest quality and largest version of your file :)
If your file isn’t suitable, we’ll email you after reviewing your order.

If you have the original Illustrator or a .PDF file, upload a .JPG with your order and then email the original to hola@biterswit.com with your order number.
The PDF or Illustrator file must have outlined fonts (converted to shapes or paths) — the text must act like an image, not editable text.
If you’re unsure, just email us — we’re happy to help!

DON’T HAVE A BLACK & WHITE VERSION OF YOUR LOGO?
No worries! If your logo uses watercolors, greys, or multiple colors, just email it to us at hola@biterswit.com in the highest resolution you have. We’ll let you know what we can do — there’s always a solution :)

WHAT YOU NEED
- Metal stamp
- Cooling tools: eutectic plates, nitrogen spray, or ice
- Melted chocolate
- Baking paper or non-stick surface
- Cloth or kitchen towel

HOW TO USE YOUR CHOCOLATE STAMP
1. Place your metal stamp in the freezer so it gets really cold — this prevents the chocolate from sticking. We like to rest the stamp on a eutectic plate straight out of the freezer to keep it cool. If you're stamping many chocolates at once, a nitrogen spray works great to chill the stamp quickly.
2. Melt your chocolate and place it in a piping bag for easier application.
3. Lay some baking paper on a cold surface (we use another eutectic plate to help the chocolate set faster).
4. Pipe a small amount of chocolate onto the baking paper — just like you would with wax.
5. Grab your cold stamp, dry it with a towel if it has any moisture, and press it into the chocolate. The cold stamp and surface will help the chocolate harden quickly. Then gently lift the stamp. That’s it!

* Tip: You’ll need just a bit less chocolate than the size of your stamp. With a little practice, you’ll get the feel for how much to use depending on the finish you want — with more or less edge around the stamped chocolate disk.

EXTRA IDEAS
- Highlight your logo or design with edible coloring to make it pop.
- Want to stamp petals with chocolate? Just pipe the chocolate directly over them before stamping.
- To stick your stamped chocolate onto a cookie, use melted chocolate as glue.
- This stamp also works beautifully for wax seals!