The company responsible for your personal data is Biterswit Studio S.L. (CIF: B66235375), located in Barcelona, registered in the Barcelona Mercantile Registry on March 20, 2014. You can contact us at hola@biterswit.com.
DATA COLLECTED ON THIS WEBSITE AND PURPOSE OF USE
Email address and order number in contact forms: We need this info to communicate directly with you, whether you have questions, feedback, or want to request a product or service. Without this minimum information, we can’t respond.
Name and email address: We ask for these when you want to leave a product review.
Personal details like name, address, phone number, email, and tax ID: These are required at the time of purchase to process your order. We store these details under your account, which you can manage anytime.
Name, email, and last name for our newsletter: With your explicit consent, we may ask for your basic info to send you automated newsletters about promotions, ads, or updates on our services/products.
Email for account access: We need this to give you access to your customer area, based on the details you provided when creating your account.
If you’re under 16, you need permission from a parent or legal guardian to share your personal data. We can't verify your age directly, so we're not responsible if this condition isn’t met.
Biterswit will always make sure that the use of this website, content, and your data are handled properly. You can exercise your rights to access, correct, delete, transfer, or oppose the processing of your data by emailing us at hola@biterswit.com.
We won’t share your data with third parties unless it’s necessary to fulfill your order, send out newsletters, meet legal requirements, or manage the website. If we share your info, it will be with confidentiality agreements in place.
Third-party sites linked on our website have their own privacy policies, so it’s your responsibility to check and accept them if you choose to visit.
FORMS ON THE WEBSITE
We offer two types of forms:
Contact Form: You can use this to reach out to us with questions, comments, or requests. If you don’t provide the basic details, we won’t be able to respond.
Advertising Form: Here, you can give your consent to receive marketing emails about our products/services.
THIRD PARTIES WE WORK WITH
Biterswit relies on trusted third-party services to help deliver our products and services. We’ve made sure they follow the data protection laws. They can’t use your data for any other purpose. The third parties we work with include:
Banc de Sabadell, S.A.: This bank is used to manage payments via bank transfers. Its registered address is at Avda. Óscar Esplá, No. 37, 03007 Alicante. You can check their privacy policy on their website.
Correos Express Paquetería Urgente, S.A., S.M.E. CIF No. A28799120. Registered at Avda. de Europa No. 8, Coslada Transport Center, 28.821, Coslada (Madrid), Spain. Registered in the Madrid Mercantile Registry, Volume 14,159, Book of Companies, Page 221, Sheet M-94217, Section 8, Registration 60, and Transport Operator Certificate No. 10279171-1. For more information, you can review the privacy policy of Correos Express.
Dropbox: Used for cloud storage of documents related to the products or services offered on the website. This service is provided by Dropbox, Inc., based in California, USA. They have adopted standard data processing clauses approved by the European Commission, which can be reviewed at Dropbox GDPR Compliance. For more information about their privacy policy, you can visit Dropbox Privacy Policy.
Outlook: This is an email service provided by Microsoft, headquartered in Redmond, Washington, United States of America. You can review their Privacy Policy here.
OneDrive: This is a cloud storage tool used to back up files and access them easily. The service is provided by Microsoft, headquartered in Redmond, Washington, United States of America. You can review their Privacy Policy and GDPR information here.
Mailchimp: Used to automate commercial newsletters and send product/service advertising to the email of the data subject. This service is provided by The Rocket Science Group LLC, based in the USA, with a data processing agreement based on the European Commission’s standard clauses. Details can be found at Mailchimp Data Processing Addendum.
PayPal (Europe) S.à r.l. et Cie, S.C.A.: A company used to manage credit card payments on the website. Located at 22-24 Boulevard Royal L-2449, Luxembourg. For more information, you can review PayPal's privacy policy.
Redsys Servicios de Procesamiento, S.L. (“Redsys”): Used to manage credit card payments on the website. This company is located at Francisco Sancha Street, No. 12, Madrid, with CIF B-85955367, registered in the Madrid Mercantile Registry, Volume 27,802, Page 70, Sheet M-501052, First Registration. For more information, check the privacy policy of Redsys.
Sociedad Estatal Correos y Telégrafos S.A.: A messaging company used for shipping products purchased by the customer. Its registered address is Vía Dublín No. 7 (Campo de las Naciones), 28070 Madrid (Spain), with CIF A83052407, and registered in the Madrid Mercantile Registry, Volume 16,665, Book 0, Page 20, Section 8, Sheet M-284323, First Registration. For more information, you can read the privacy policy of Correos (in Spanish).
Deutsche Post AG (DHL): VAT ID DE169838187, located at Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany, and registered with the Bonn Commercial Register under number HRB 6792. You can find information about their privacy policy on their official website (in Spanish).
SendCloud BV: VAT ID NL 8566 13 897 B01, headquartered at Stadhuisplein 10, 5611 EM Eindhoven, Netherlands. Information about SendCloud’s privacy policy is available in English on their official site.
WeTransfer: A tool used for sending large digital files, such as logos or files too big to send by email. The service is provided by WeTransfer B.V., which can be contacted via email at legal@wetransfer.com. You can view their privacy policy at WeTransfer Privacy Policy.
All of these services are bound by confidentiality agreements and follow European data protection regulations.
NEWSLETTER POLICY
Our newsletter is sent periodically to subscribers who’ve opted in voluntarily. You can unsubscribe anytime via the link in each newsletter or by emailing us.
These policies will at all times be considered a complementary part of the terms and conditions set out on the website, both of which will be equally applicable in the event of a dispute. The privacy and intellectual property policies applied will be those stated in the website’s terms and conditions. The term “newsletter” refers to the digital bulletin that Biterswit periodically creates and sends to its subscribers via an external email service provider, to which the user has voluntarily subscribed.
Biterswit is not obligated to send the newsletter at defined intervals and may do so whenever it deems appropriate. Users may exercise their rights to access, rectify, cancel, or object at any time by following the instructions found in the footer of each newsletter. Users must not share the content of the newsletter with third parties, as doing so would violate Biterswit’s copyright. The only authorized distribution channel is the one managed and/or authorized by Biterswit.
Biterswit is not responsible for third-party content included in the newsletter. Any disputes must be resolved directly with the individual or company mentioned. All content in the newsletter is protected by copyright in favor of Biterswit, and in the case of third-party content, it is understood that Biterswit has the proper authorization to use it as agreed with the author.
HOW LONG WE KEEP YOUR DATA
For purchases and billing information: We keep this data as long as legally required. In your user section, you will find an area called "GDPR Account Information" where you can view all data associated with your account, request a file containing all the information we have stored in our database, and delete your account.
For newsletter subscriptions: We keep your information as long as you want to stay subscribed. You can unsubscribe at any time, either automatically or by emailing us at hola@biterswit.com
Feel free to reach out if you have any questions or need further clarification. We're always here to help!