PRODUCTION TIME
Production takes around 10–15 business days from the moment you confirm the digital preview — plus shipping time depending on your country.

HOW TO ORDER YOUR CUSTOM STAMP
1. Fill in the PERSONALIZATION section with all the necessary information. If you need to upload an image, check the file format and quality guidelines below.
2. After filling out the fields, make sure to click the SAVE PERSONALIZATION button. If you don’t, your info won’t be saved and you won’t be able to add the product to your cart.
3. Select any options from the dropdown menus (if applicable).
4. Add the product to your cart and complete your purchase.

Once we have everything we need, we’ll send you a digital preview of your stamp within 24–72 business hours to the email linked to your account. This preview will include the actual stamp size, which depends on your specific design and name.
If you don’t receive the email, please check your spam folder. Still nothing? Email us at hola@biterswit.com with your order details.

FILE FORMAT FOR UPLOADS
If you need to upload a file, please send a .JPG at 300 dpi, black and white only (no greyscale). The black areas are what will be engraved and appear raised on the stamp.

We need the highest quality and largest version of your file :)
If your file isn’t suitable, we’ll email you after reviewing your order.

If you have the original Illustrator or a .PDF file, upload a .JPG with your order and then email the original to hola@biterswit.com with your order number.
The PDF or Illustrator file must have outlined fonts (converted to shapes or paths) — the text must act like an image, not editable text.
If you’re unsure, just email us — we’re happy to help!

DON’T HAVE A BLACK & WHITE VERSION OF YOUR LOGO?
No worries! If your logo uses watercolors, greys, or multiple colors, just email it to us at hola@biterswit.com in the highest resolution you have. We’ll let you know what we can do — there’s always a solution :)

WHAT DO I NEED?
- Wax seal stamp
- Wax sticks
- Hot glue gun
- Ice
- Cloth or fabric napkin

HOW DO I USE A WAX SEAL STAMP?
1. Cool the stamp with ice. You can place it directly on the ice. This keeps the stamp from getting too hot during use.
2. Plug in the glue gun and let it heat up for a few seconds. Insert the wax stick.
3. Apply the wax where you want it. Press the trigger so the wax melts and flows through the nozzle.
4. Dry the stamp with the cloth so no water drops mark the wax. Place the stamp onto the wax for about 30 seconds, or until the wax has cooled.
5. Gently lift the stamp.

* You’ll need a bit less wax than the diameter of your stamp, usually one pull of the trigger. Do a few test runs on cardboard to find the perfect amount and shape (with or without a visible border).

VARIATION: STAMPING WITH INK
- You can ink your stamp before pressing it into the wax for a reverse effect.
- Once the wax is fully cooled, you can highlight the design with ink or a marker.

SEALING STRING OR TWIGS
To seal over string or small branches, apply the wax directly over them.
- Place the string or twig on the surface you want to seal, and follow the steps above.

GOOD TO KNOW
- We use wax sticks with a hot glue gun, but you can also use wax pellets or other types. The wax type isn’t critical!
- We recommend using one glue gun per wax color. Once melted, the wax clings to the inside walls of the gun—so if you change colors, they’ll mix.